Your number, your business.

01What we collect

Your phone number — that's how you sign in, with a one-time code, no password. Your name and, if you give it, an e-mail address and a profile photo. Your bookings, orders and gift cards. The preferences you tell us for the chair: quiet or chatty, allergies, sensitivities, smoking, photo consent.

02Why

To hold your chair, remind you the day before, tell you when an order is ready, and remember how you like things so you don't have to repeat yourself. Your visit and purchase history sets your member level and its discount.

03Messages

Every action on your account — a booking, a change or cancellation, an order and its progress, a gift card — is confirmed to you by WhatsApp. You also get a WhatsApp code to sign in and a reminder before each appointment. If you subscribed to studio news you can stop it any time by replying STOP or messaging us. We don't send marketing to numbers that only booked.

04What we never do

Sell or rent your details. Share your preferences, allergies or health notes with anyone outside the team who looks after you. Post a photo of you without a yes.

Payment details are handled by the card processor, Whish or OMT — we never see or store your card number.

05Who else sees it

A few services run parts of this for us and see only what they need: our booking and shop platform (hosting the site and your account), WhatsApp for messages, and the payment providers for payments. They act on our instructions and may not use your details for anything else. We share information with authorities only when the law requires it.

The site keeps a small amount of data on your device — your sign-in, your cart and a booking draft — so you can pick up where you left off. Nothing is used to track you across other sites.

06How long we keep it

Your account and history stay while your account is open. Booking and order records are kept for as long as accounting and tax rules require after each visit or purchase, then deleted. Health notes you give us for the chair are kept only while you have an account. Studio-news subscriptions end the moment you unsubscribe.

We keep your details safe with access limited to the team who look after you. No system is perfect; if something ever goes wrong with your data we will tell you and the relevant authority without delay.

07Your control

Everything we hold is visible in your account. Update your name, e-mail or photo there. To delete your account and history, message us on WhatsApp or write to hi@incensostudio.com — it's gone within 30 days, except records we must keep by law. You can also ask us for a copy of what we hold, or to correct it.

The studio is for guests 16 and over unless accompanied; we do not knowingly hold accounts for children under 16. We may update this notice; the date at the top tells you when.